csweb error in connecting to database

[Yass]

Hi Cspro Team ,

I followed the instruction in one of your training notes to setup CSWEB. I have this error

"Failed to connect to database. SQLSTATE[HY000] [2002] php_network_getaddresses: getaddrinfo failed: Name or service not known"

I cant figure out where this error is coming from . I quick fix is needed . Thanks

[bmuganda]

Hi Mate,

Experiencing same issue. Perhaps tech team can help us reslove this

[josh]

Please post the configuration you used i.e. the info you entered during CSWeb setup. In particular the values for Hostname and CSWeb API URL.

[Yass]

Dear Josh

Please find attached the file :

[josh]

Try using "localhost" (without http://) for the hostname. This is the hostname of your MySQL database connection, not the URL for the website. Unless you have your database on a different server from your webserver this should always be localhost.

[Yass]

Hi Josh

I tried the "localhost" earlier and it don't work. I will not mind to share the cpanel credential with u to have a look.

[josh]

That error is just because the username/password for the MySQL database user is incorrect. Make sure you added the user named "cspro" in MySQL and that you are using the correct password for it.

[Yass]

Jost ... you the man !!! Bingo and one thanks Boss