CSEntry SSL Handshake Failed

Discussions about syncing data via Bluetooth, Dropbox, FTP, and using CSWeb
Forum rules
New release: CSPro 8.0
Post Reply
wesnich
Posts: 11
Joined: June 5th, 2019, 11:16 pm

CSEntry SSL Handshake Failed

Post by wesnich »

We are encountering errors when trying to connect with the Android CSEntry app. The error is:

Error connecting to sync server: javax.net.ssl.SSL.HandshakeException: Chain validation failed.

The server certificate recently expired and was replaced. Is the old certificate cached in the app somewhere? If so, how can we clear that?
aaronw
Posts: 561
Joined: June 9th, 2016, 9:38 am
Location: Washington, DC

Re: CSEntry SSL Handshake Failed

Post by aaronw »

An expired SSL certificate will cause this. I would try sync'ing on another device. This could help you troubleshoot whether the SSL certificate is not configured correctly or cached. If it's cached you could try clearing the credentials in CSEntry and on the device itself.
Post Reply