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ERROR: Error connecting to server: Error 500

Posted: December 28th, 2020, 4:41 pm
by Yass
Hi Cspro Team, Please assist me understand this error when i try to sync. attached is the sync.log

Re: ERROR: Error connecting to server: Error 500

Posted: December 28th, 2020, 4:54 pm
by josh
I don't think your CSWeb server is correctly configured or you have the wrong URL. When I go to https://XXXXXXX in a web browser I get the same error.

Re: ERROR: Error connecting to server: Error 500

Posted: December 28th, 2020, 5:05 pm
by Yass
Thanks Josh, After restarting the MYSQL is now working, Please kindly remove the url in your reply since the dashboard is active now. Thanks

Re: ERROR: Error connecting to server: Error 500

Posted: January 16th, 2021, 7:33 am
by arkagwa
Dear Josh

Kindly assist with this error which I get when I connect the tablet to csweb server
Screenshot_20210116-133815_CSEntry.jpg
Screenshot_20210116-133815_CSEntry.jpg (64.7 KiB) Viewed 6822 times

Re: ERROR: Error connecting to server: Error 500

Posted: January 16th, 2021, 8:31 am
by josh
You can't use localhost to connect from another computer or device. Localhost is only for accessing a web server from the server itself. You need to make your CSWeb available on an IP address that you can reach from the Android device. If you don't know how to do that then I would suggest using Dropbox instead of CSWeb.

Re: ERROR: Error connecting to server: Error 500

Posted: January 17th, 2021, 3:43 am
by arkagwa
Dear Josh

Kindly share details for that because, my client does NOT like the data to be stored in dropbox. I have IP address associated with our company website www.researchexperts.co.tz

Re: ERROR: Error connecting to server: Error 500

Posted: January 17th, 2021, 10:16 am
by josh
We don't help with web server setup. We are happy to help with CSPro questions but the basics of web servers is beyond what we can do. If you have people that manage the website at your company they may be to help you or maybe another on this forum.

Re: ERROR: Error connecting to server: Error 500

Posted: January 17th, 2021, 5:35 pm
by arkagwa
Dear Josh

I was asking for the installation guide for live csweb server

Re: ERROR: Error connecting to server: Error 500

Posted: January 17th, 2021, 6:07 pm
by josh
It is in the CSPro help. Look for "CSWeb users guide" in the table contents.

Re: ERROR: Error connecting to server: Error 500

Posted: February 21st, 2021, 1:28 am
by Mr.sharipov
Hello Josh, in 3 tablets this error appears when sending data. The other 17 can send data without any problems. We tried to reinstall the program in tablets, it didn't help.