Error downloading data with data viewer
Posted: October 13th, 2020, 10:36 am
Hi!
I'm using Dropbox to sync data and am trying to download the data that has been collected so far. When I try to download the data I get an error which says: "Error:Unable to read response from server. See log file for details." Based on the response to another similar post I found by sync log file in Windows: Users\username\AppData\Roaming\CSPro\sync.log
I'm guessing the issue is a corrupted data file in Dropbox, but based on the log file I'm having a hard time figuring out which file it is so that I can remove it. Here is the information at the end of the log file. I'm also attaching the complete log file.
Any suggestions for identifying which file is problematic?
2020-10-13 10:26:18,793 INFO: File: 318a80c15518b36d$2abc663f-f66a-4a02-970b-67482708fe5e Mod=1602531348, 2020-10-12T19:35:48Z
2020-10-13 10:26:18,793 INFO: Download file: 318a80c15518b36d$2abc663f-f66a-4a02-970b-67482708fe5e
2020-10-13 10:26:19,374 ERROR: Invalid server response: JSON root is not an array
2020-10-13 10:26:19,374 ERROR: xíZ]oÛ8ý+‚žk@¼¼¤¨¼IŠÒhkËXM73Ž?€`;í¢)0(úß—”HñÊ6ÝlšdwÍKxy¬+]‰"Ï9Ô/_â»M|3`ÙJùwéf‚ŒÉ‰ÊR˜ˆ•à©ÚàšeIü"^¯>mï6ŸôœAòó<ÂùUy™7/«i4kÎß¼z;þ€L00)ß}Xÿ+>ûåK¼Ù~¾[oëM—]T²fB0uËåFÿî£F?Ý}xŸ±¯¿¾ˆÿ½úøûÝêÝbõyŸ}‰û°ÑÿãÕÆütw·}·1½ïW¿™Þóë¥Hx®‘wÛÏÛw¯¶êÎ.åúÃÇÍ|½þããÇíûµþ){ßý¾ým¯ëÓ·û½Éׯ6Û„™3Ýuç;¿Nš{ó¢¸>‘¾Kq¡ŽîŠÅD|&ú–ŒÏ ë›éЩº1LÃúÜyS./ê«E{]/ê¶;yÞVñ™b $æôuÓVW×uõvÙÖ³à&Á’%‰Í¥›Ì7Á7õòí™þ
Hч`梒"œ H²¡Éæ‘‚"&›»DÔÙж…y‚±
¤¹…±®^,Úe9Ÿ½žÖeÞÖófÑ?€%øúÀ×¾> õÏô‰J
p I…4 'ǒܦÎ2¶ÁPgSÍ›¼Í§Ëó*o/]‘ÜÉ}‘Ü÷#J¾LÞ—™¸
2020-10-13 10:29:06,943 ERROR: Error syncing data: 100121 Sync error
2020-10-13 10:29:06,943 INFO: Disconnecting from server
Many thanks,
Ashley
I'm using Dropbox to sync data and am trying to download the data that has been collected so far. When I try to download the data I get an error which says: "Error:Unable to read response from server. See log file for details." Based on the response to another similar post I found by sync log file in Windows: Users\username\AppData\Roaming\CSPro\sync.log
I'm guessing the issue is a corrupted data file in Dropbox, but based on the log file I'm having a hard time figuring out which file it is so that I can remove it. Here is the information at the end of the log file. I'm also attaching the complete log file.
Any suggestions for identifying which file is problematic?
2020-10-13 10:26:18,793 INFO: File: 318a80c15518b36d$2abc663f-f66a-4a02-970b-67482708fe5e Mod=1602531348, 2020-10-12T19:35:48Z
2020-10-13 10:26:18,793 INFO: Download file: 318a80c15518b36d$2abc663f-f66a-4a02-970b-67482708fe5e
2020-10-13 10:26:19,374 ERROR: Invalid server response: JSON root is not an array
2020-10-13 10:26:19,374 ERROR: xíZ]oÛ8ý+‚žk@¼¼¤¨¼IŠÒhkËXM73Ž?€`;í¢)0(úß—”HñÊ6ÝlšdwÍKxy¬+]‰"Ï9Ô/_â»M|3`ÙJùwéf‚ŒÉ‰ÊR˜ˆ•à©ÚàšeIü"^¯>mï6ŸôœAòó<ÂùUy™7/«i4kÎß¼z;þ€L00)ß}Xÿ+>ûåK¼Ù~¾[oëM—]T²fB0uËåFÿî£F?Ý}xŸ±¯¿¾ˆÿ½úøûÝêÝbõyŸ}‰û°ÑÿãÕÆütw·}·1½ïW¿™Þóë¥Hx®‘wÛÏÛw¯¶êÎ.åúÃÇÍ|½þããÇíûµþ){ßý¾ým¯ëÓ·û½Éׯ6Û„™3Ýuç;¿Nš{ó¢¸>‘¾Kq¡ŽîŠÅD|&ú–ŒÏ ë›éЩº1LÃúÜyS./ê«E{]/ê¶;yÞVñ™b $æôuÓVW×uõvÙÖ³à&Á’%‰Í¥›Ì7Á7õòí™þ
Hч`梒"œ H²¡Éæ‘‚"&›»DÔÙж…y‚±
¤¹…±®^,Úe9Ÿ½žÖeÞÖófÑ?€%øúÀ×¾> õÏô‰J
p I…4 'ǒܦÎ2¶ÁPgSÍ›¼Í§Ëó*o/]‘ÜÉ}‘Ü÷#J¾LÞ—™¸
2020-10-13 10:29:06,943 ERROR: Error syncing data: 100121 Sync error
2020-10-13 10:29:06,943 INFO: Disconnecting from server
Many thanks,
Ashley