CsWeb and Windows
Posted: May 27th, 2020, 4:47 pm
Help,
I´m in real trouble trying to synchronize PCs using windows and the CsWeb.
Everything works fine when we were using tables with android, but we decide to make a survey using PCs.
When testing the programs everything worked, but now we have 70 people doing CATI with telephones, and using their PCs to record the answers.
The problem is that some PCs work fine, the transmission is OK, we can store the survey i the CsWeb, but others (and we tried everything to find the differences) are having al sort of trouble when trying to connect with the CsWeb server.
1. In a PC (and I saw it by operating the PC using TeamViewer), when executing the syncconect with get or put the system seems to be working, does not give any message and closes the CsPro application.
2. There are a bunch of them (at least 9) that the system does not give any error message, returns a true for the syncdata, but does not transmit anything, because we checked the serer and the data is not there.
3. Another one got a message that the server could not acknowledge the transmission and asked for the user to look at the log file (unfortunately I could not see this log it was not on my machine).
So, is there any problems in the configuration of those PCs that prevent them to communicate with the server?
What can I do to upload the data to the server?
Best
Ari
I´m in real trouble trying to synchronize PCs using windows and the CsWeb.
Everything works fine when we were using tables with android, but we decide to make a survey using PCs.
When testing the programs everything worked, but now we have 70 people doing CATI with telephones, and using their PCs to record the answers.
The problem is that some PCs work fine, the transmission is OK, we can store the survey i the CsWeb, but others (and we tried everything to find the differences) are having al sort of trouble when trying to connect with the CsWeb server.
1. In a PC (and I saw it by operating the PC using TeamViewer), when executing the syncconect with get or put the system seems to be working, does not give any message and closes the CsPro application.
2. There are a bunch of them (at least 9) that the system does not give any error message, returns a true for the syncdata, but does not transmit anything, because we checked the serer and the data is not there.
3. Another one got a message that the server could not acknowledge the transmission and asked for the user to look at the log file (unfortunately I could not see this log it was not on my machine).
So, is there any problems in the configuration of those PCs that prevent them to communicate with the server?
What can I do to upload the data to the server?
Best
Ari