CSWeb Error connecting to sync server
Posted: June 5th, 2019, 11:29 pm
I am trying to sync the Data Viewer with our CSWeb server. I enter my connection settings and the Connect button works bringing up a list of dictionaries. I select a dictionary and receive the "Error connecting to sync server" message.
I can get a token from my credentials and see the dictionary list so I know I can connect. The server logs show HTTP 206 responses that correspond with the "Network error" messages in my sync.log. There is nothing in the api.log file for these requests. I have included my sync.log output below.
Any ideas what is wrong? What I should look at to track down the issue?
sync.log output
05/06/2019 23:11:35.968 INFO: Connect to server https:// host.com /api using saved credentials
05/06/2019 23:11:35.968 INFO: Connect to server https:// host.com /api
05/06/2019 23:11:35.968 INFO: Set listener
05/06/2019 23:11:35.968 INFO: On start
05/06/2019 23:11:35.000 INFO: Call connect
05/06/2019 23:11:43.562 INFO: Server API version: 1.1
05/06/2019 23:11:43.562 INFO: Connection successful. Server id: https:// host.com:443 /api/
05/06/2019 23:11:43.562 INFO: Downloading dictionary list
05/06/2019 23:11:43.765 INFO: Downloading dictionary list complete
05/06/2019 23:12:28.062 INFO: Downloading dictionary file: HOUSEHOLD_DICT
05/06/2019 23:12:28.375 INFO: Downloading dictionary file complete
05/06/2019 23:12:28.718 INFO: Syncing data: household.csdb direction GET universe ""
05/06/2019 23:12:28.718 INFO: First time GET with this server
05/06/2019 23:12:28.718 INFO: Start case download with chunk size of 100
05/06/2019 23:12:29.828 ERROR: Network error:
05/06/2019 23:12:29.828 INFO: Retrying. Attempt #1
05/06/2019 23:12:29.375 ERROR: Network error:
05/06/2019 23:12:29.375 INFO: Retrying. Attempt #2
05/06/2019 23:12:30.765 ERROR: Network error:
05/06/2019 23:12:30.765 INFO: Retrying. Attempt #3
05/06/2019 23:12:32.437 ERROR: Network error:
05/06/2019 23:12:34.187 ERROR: Error syncing data: 100119
05/06/2019 23:12:34.187 INFO: Disconnecting from server
I can get a token from my credentials and see the dictionary list so I know I can connect. The server logs show HTTP 206 responses that correspond with the "Network error" messages in my sync.log. There is nothing in the api.log file for these requests. I have included my sync.log output below.
Any ideas what is wrong? What I should look at to track down the issue?
sync.log output
05/06/2019 23:11:35.968 INFO: Connect to server https:// host.com /api using saved credentials
05/06/2019 23:11:35.968 INFO: Connect to server https:// host.com /api
05/06/2019 23:11:35.968 INFO: Set listener
05/06/2019 23:11:35.968 INFO: On start
05/06/2019 23:11:35.000 INFO: Call connect
05/06/2019 23:11:43.562 INFO: Server API version: 1.1
05/06/2019 23:11:43.562 INFO: Connection successful. Server id: https:// host.com:443 /api/
05/06/2019 23:11:43.562 INFO: Downloading dictionary list
05/06/2019 23:11:43.765 INFO: Downloading dictionary list complete
05/06/2019 23:12:28.062 INFO: Downloading dictionary file: HOUSEHOLD_DICT
05/06/2019 23:12:28.375 INFO: Downloading dictionary file complete
05/06/2019 23:12:28.718 INFO: Syncing data: household.csdb direction GET universe ""
05/06/2019 23:12:28.718 INFO: First time GET with this server
05/06/2019 23:12:28.718 INFO: Start case download with chunk size of 100
05/06/2019 23:12:29.828 ERROR: Network error:
05/06/2019 23:12:29.828 INFO: Retrying. Attempt #1
05/06/2019 23:12:29.375 ERROR: Network error:
05/06/2019 23:12:29.375 INFO: Retrying. Attempt #2
05/06/2019 23:12:30.765 ERROR: Network error:
05/06/2019 23:12:30.765 INFO: Retrying. Attempt #3
05/06/2019 23:12:32.437 ERROR: Network error:
05/06/2019 23:12:34.187 ERROR: Error syncing data: 100119
05/06/2019 23:12:34.187 INFO: Disconnecting from server