Sync button/icon not appearing CS Webserver
Posted: June 4th, 2019, 10:14 am
Hi!
We have just started using CSPro and successfully managed to get it working and syncing with a CS Webserver.
After piloting, a few changes had to be made to the survey and having deployed the updated survey there is now no sync icon/button appearing for this version of the survey on the android device in CSEntry!
I tried deploying the survey again and this did not solve the issue, I have also checked the pathway to the webserver which is correct.
I can of course go back and recreate the forms from the dictionary etc. (recreating the survey) to see if this solves the issue, however I am wary of doing this as a number of surveys were completed (but not uploaded as no sync icon was available) as we are currently implementing the survey. If I went back to recreate the form, would this mean these survey answers could no longer be uploaded/would disappear? We don't want to lose that data.
Any advise is much appreciated.
/Jorun
We have just started using CSPro and successfully managed to get it working and syncing with a CS Webserver.
After piloting, a few changes had to be made to the survey and having deployed the updated survey there is now no sync icon/button appearing for this version of the survey on the android device in CSEntry!
I tried deploying the survey again and this did not solve the issue, I have also checked the pathway to the webserver which is correct.
I can of course go back and recreate the forms from the dictionary etc. (recreating the survey) to see if this solves the issue, however I am wary of doing this as a number of surveys were completed (but not uploaded as no sync icon was available) as we are currently implementing the survey. If I went back to recreate the form, would this mean these survey answers could no longer be uploaded/would disappear? We don't want to lose that data.
Any advise is much appreciated.
/Jorun