Dear Team
During synchronizing we received "Error Downloading File" and after that synchronizing stop working. I am using the 7.1.0 version and the number of files are 10966. For reference please see the attached file.
Thank you.
a.
Error Downloading File
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- Posts: 608
- Joined: July 9th, 2012, 11:32 am
- Location: Islamabad, Pakistan
Error Downloading File
- Attachments
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- Screenshot 2017-09-06 19.44.05.png (133.42 KiB) Viewed 6828 times
Re: Error Downloading File
Does it consistently stop at that same file or does it stop at a different one each time?
Can you post the sync.log file from C:\Users\<your username>\AppData\Roaming\CSPro?
Can you post the sync.log file from C:\Users\<your username>\AppData\Roaming\CSPro?
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- Posts: 608
- Joined: July 9th, 2012, 11:32 am
- Location: Islamabad, Pakistan
Re: Error Downloading File
Dear Josh
Every time it is a different file. Now i am using download instead synchronizing.
thanks.
a.
Every time it is a different file. Now i am using download instead synchronizing.
thanks.
a.
- Attachments
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- sync.rar
- (720.12 KiB) Downloaded 385 times
Re: Error Downloading File
Is it working with download and not with sync? With a large number of files like you have, sync should be much faster than download since it will only retrieve files it didn't retrieve on earlier syncs.
Is it possible that you are losing network connectivity during the sync?
Is it possible that you are losing network connectivity during the sync?
Re: Error Downloading File
Dear Team,
I have faced similar situation, when sync large cases, it crashes. I have to resolve to viewing the log files and backing up and deleting files from the ftp and asking the enumerators to sync before getting all the files.
I have faced similar situation, when sync large cases, it crashes. I have to resolve to viewing the log files and backing up and deleting files from the ftp and asking the enumerators to sync before getting all the files.
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- Posts: 608
- Joined: July 9th, 2012, 11:32 am
- Location: Islamabad, Pakistan
Re: Error Downloading File
Dear Josh
Yes, it is working with download instead sync. It took 4 hours to download all the files. We can say that the issue raised is due to poor internet connectivity.
If you could suggest any ideas that would be helpful.
Thanks.
a.
Yes, it is working with download instead sync. It took 4 hours to download all the files. We can say that the issue raised is due to poor internet connectivity.
If you could suggest any ideas that would be helpful.
Thanks.
a.
Re: Error Downloading File
We have a bunch of logic when syncing on tablets to deal with poor internet connections in the field but the assumption is that with DataViewer is that you are at the office and have a fast connection. Maybe that was a bad assumption. We will try to make the sync/download from DataViewer more robust in the face of a bad connection in a future release. Unfortunately all I can do in the meantime is to advise that you get a better internet connection.