synchronise fields notes

Discussions about editing and cleaning data
Post Reply
RAKOTOVAO
Posts: 6
Joined: February 12th, 2020, 5:57 am

synchronise fields notes

Post by RAKOTOVAO » February 12th, 2020, 6:22 am

Hello,
We have a problem with synchronizing notes on CSweb. all notes are not synchronized on the server.

we use CSWeb 7.2.1

RAKOTOVAO
Posts: 6
Joined: February 12th, 2020, 5:57 am

Re: synchronise fields notes

Post by RAKOTOVAO » February 12th, 2020, 8:06 am

Bonjour,
Nous avons un problème avec la synchronisation des notes sur CSweb. toutes les notes ne sont pas synchronisées sur le serveur.

nous utilisons CSWeb 7.2.1

aaronw
Posts: 258
Joined: June 9th, 2016, 9:38 am
Location: Washington, DC

Re: synchronise fields notes

Post by aaronw » February 13th, 2020, 4:29 pm

Are you saying that some notes are synchronizing and some are not? Are you confirming the notes exist before synchronizing? Or are enumerators saying they've added notes and you don't see them on the server? How are you viewing the notes on the server? Additional information will help me give a sense of what is going on.

RAKOTOVAO
Posts: 6
Joined: February 12th, 2020, 5:57 am

Re: synchronise fields notes

Post by RAKOTOVAO » February 14th, 2020, 7:52 am

Hello,
In the tablets of the numerators the notes exist, it seems to me that the notes arrive at the server but when the number of cases increase they begin to disappear.

Gregory Martin
Posts: 1290
Joined: December 5th, 2011, 11:27 pm
Location: Washington, DC

Re: synchronise fields notes

Post by Gregory Martin » February 18th, 2020, 8:24 am

As Aaron was asking, how are you checking that the notes exist? If you look at the CSWeb database structure, you will see that there is a table for a dictionary, let's say example_dict, and then one with the notes, example_dict_notes. If you want to look at all of the notes, you can look at this notes table.

We have never heard of notes disappearing, so we would be very surprised if this is actually happening. Is it possible that enumerators are deleting notes on their tablets and then syncing with the server again? If that is the case, then the number of notes will decrease.

RAKOTOVAO
Posts: 6
Joined: February 12th, 2020, 5:57 am

Re: synchronise fields notes

Post by RAKOTOVAO » February 19th, 2020, 9:00 am

Hello
Me:
[img]C:\Users\asus\Desktop\me.png[/img]
Numerator:
[img]C:\Users\asus\Desktop\NUMERATEUR.png[/img]

RAKOTOVAO
Posts: 6
Joined: February 12th, 2020, 5:57 am

Re: synchronise fields notes

Post by RAKOTOVAO » February 19th, 2020, 9:27 am

Hello
I want to send photos but I don't know how to do it

RAKOTOVAO
Posts: 6
Joined: February 12th, 2020, 5:57 am

Re: synchronise fields notes

Post by RAKOTOVAO » February 19th, 2020, 9:33 am

Ok, I understand

Here is an example of recording:
NUMERATEUR.PNG: The data on the numerator tablet, I see that the fields notes are there.

ME.PNG: These are the data that I downloaded from CSWeb, the fields are not there.
Attachments
ME.png
ME.png (154.6 KiB) Viewed 1099 times
NUMERATEUR.png
NUMERATEUR.png (144.41 KiB) Viewed 1099 times

Gregory Martin
Posts: 1290
Joined: December 5th, 2011, 11:27 pm
Location: Washington, DC

Re: synchronise fields notes

Post by Gregory Martin » February 20th, 2020, 8:41 am

I tried to recreate this problem but haven't been able to. Are you 100% sure that the enumerator has synced the latest case with the server?

Have you modified the case yourself? If you have two people modifying the same case, you can result in a situation where the server isn't getting this person's case because someone else modified it and that modification took precedence over the case shown in NUMERATEUR.png.

Post Reply