Download additional cases (data) in dropbox

[nimbona]

Dear CSPRO users, i am using CSPRO 7.4.1 and i synchronise in dropbox. For the first time, i have download data case but when i want to download addition data that interviewer are collecting, i see this error " you must first syncconnect () before calling any other synchronization" Can you help me please. I aggree that i have done some modification in dictionnary but not changing length of any variable, adding or deleting.
Thank you

[Gregory Martin]

How are you trying to download the data? Are you using Data Viewer?

Note that the data storage format has changed from CSPro 7.4 to CSPro 7.5. If your interviewers are using Android devices that automatically updated to CSEntry 7.5, then you must use CSPro 7.5 to download the data.

[nimbona]

Dear Martin, i am using data view. Interviewer are using android where i have install csentry 7.4. For the first time, i hade get data using data view but for the moment it is impossible

[Gregory Martin]

Are you sure they have CSEntry 7.4? Unless you turned off automatic updating, the version may have automatically moved to version 7.5.

If you confirm that they are using version 7.4, can you send your sync.log file to cspro@lists.census.gov. Here are instructions for finding the log: http://www.csprousers.org/posts/2017-08 ... cspro.html