DATAVIEWER ZYNCHRONIZE- DOESN'T GET CASES UPDATED ON DATABASE

Discussions about syncing data via Bluetooth, Dropbox, FTP, and using CSWeb
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hannesrr
Posts: 51
Joined: January 8th, 2013, 5:02 pm

DATAVIEWER ZYNCHRONIZE- DOESN'T GET CASES UPDATED ON DATABASE

Post by hannesrr » October 25th, 2020, 1:18 am

Hello friends,

I have a situation. Some interviewer report me that they deleted cases. To recovery tha data, I updated DELETED field of that records changing the value from 1 to 0.
DELETEDCASES.PNG
DELETEDCASES.PNG (9 KiB) Viewed 795 times
After, In Cspro DataViewer, using "Synchronize" option I selected DIRECTION GET and I got the data.
But, on the CASES List, the Cases recovered show like DELETED yet.

Must I update another field on the database?

Thank you for your response,
Regards,

Hannes Rodríguez
Hannes Rodriguez :geek:

aaronw
Posts: 458
Joined: June 9th, 2016, 9:38 am
Location: Washington, DC

Re: DATAVIEWER ZYNCHRONIZE- DOESN'T GET CASES UPDATED ON DATABASE

Post by aaronw » October 27th, 2020, 12:20 pm

I would be cautious about editing the csdb file outside of CSPro. If the number is manageable I would undelete the cases through CSEntry. After data collection download the cases via DataViewer. Then run the entry application on Windows. Select view => View All Cases. Right click on the case and undelete
undelete.PNG
undelete.PNG (8.42 KiB) Viewed 763 times
In the future you can disable the delete cases functionality, see lock=delete:
https://www.csprousers.org/help/CSPro/r ... entry.html

mathur_rakesh
Posts: 15
Joined: January 29th, 2019, 7:04 am

Re: DATAVIEWER ZYNCHRONIZE- DOESN'T GET CASES UPDATED ON DATABASE

Post by mathur_rakesh » December 4th, 2020, 8:35 am

Dear team,

Our interviewer updated the duplicate IDs in their devices and sync again on the FTP server but when we download from the server, the changes are not reflected in the database. what we do. we are using CSPro 7.5 version.

Please help.

Regards,

Gregory Martin
Posts: 1536
Joined: December 5th, 2011, 11:27 pm
Location: Washington, DC

Re: DATAVIEWER ZYNCHRONIZE- DOESN'T GET CASES UPDATED ON DATABASE

Post by Gregory Martin » December 6th, 2020, 5:49 pm

Rakesh, I'm assuming that this is a separate problem from the initial post (about changing case information in CSWeb). If you are still having problems, can you create a new post with more information about the issue?

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