error 500 when synchronizing

Discussions about syncing data via Bluetooth, Dropbox, FTP, and using CSWeb
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New release: CSPro 8.0
AriSilva
Posts: 591
Joined: July 22nd, 2016, 3:55 pm

Re: error 500 when synchronizing

Post by AriSilva »

Thank you very much, Josh,
Deleting he sync_history in the server did the trick!
Best
Ari
khurshid.arshad
Posts: 572
Joined: July 9th, 2012, 11:32 am
Location: Islamabad, Pakistan

Re: error 500 when synchronizing

Post by khurshid.arshad »

Dear CSPro team;

I am facing the same problem. If the number of cases are less, then it is working fine otherwise not. In my case we have 3000 interviews in one csdb file.


thanks.
a.
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aaronw
Posts: 561
Joined: June 9th, 2016, 9:38 am
Location: Washington, DC

Re: error 500 when synchronizing

Post by aaronw »

Looking at your last few errors it's complaining that "MySQL server has gone away."

Here's some reasons this may occur:
https://dev.mysql.com/doc/refman/8.0/en ... t%20mysqld.

Here's a few things you could try:
https://matomo.org/faq/troubleshooting/faq_183/
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