Dropbox Synchronization always takes me to login details

Discussions about syncing data via Bluetooth, Dropbox, FTP, and using CSWeb
Post Reply
Pina
Posts: 20
Joined: August 22nd, 2021, 6:01 pm

Dropbox Synchronization always takes me to login details

Post by Pina » May 5th, 2022, 1:53 pm

Dear All,
Any time I sync my data (dropbox synchronization), it takes me to the dropbox login to reenter the login details again. Any help in this regard will be appreciated.

Pina
Posts: 20
Joined: August 22nd, 2021, 6:01 pm

Re: Dropbox Synchronization always takes me to login details

Post by Pina » May 9th, 2022, 8:55 am

Any help in this regard. Previously it was syncing without asking for the login details once I key in the login details for the first time.

savy
Posts: 123
Joined: December 27th, 2012, 1:36 pm

Re: Dropbox Synchronization always takes me to login details

Post by savy » May 13th, 2022, 2:45 pm

Can you try clearing credentials in Android - Menu > Settings > Clear Credentials? The other option is to uninstall and reinstall the app.

Pina
Posts: 20
Joined: August 22nd, 2021, 6:01 pm

Re: Dropbox Synchronization always takes me to login details

Post by Pina » May 16th, 2022, 1:41 pm

Hi Savy,
I tried uninstalling and reinstalling as well as clearing the credentials and login in again but it logs out after sometime within the day and I will have to login again. Surprisingly the older tablets are synching without any hitches but the newer tablets have the issue of login into dropbox over and over again. I changed the browser from Samsung to chrome yet the problem keeps recurring.

savy
Posts: 123
Joined: December 27th, 2012, 1:36 pm

Re: Dropbox Synchronization always takes me to login details

Post by savy » May 20th, 2022, 12:34 pm

Hi Pina,

Do you have to enter the username and password everytime you exit CSEntry and relaunch it? What is the Android version, CSPro version and make and model of the device that works and of the device that has the problem?
It is also quite possible that a recent change in authentication of Dropbox may be causing the issue as well. We are investigating this and if this is the case we will fix this issue in the next release.

Pina
Posts: 20
Joined: August 22nd, 2021, 6:01 pm

Re: Dropbox Synchronization always takes me to login details

Post by Pina » May 20th, 2022, 8:09 pm

Hi Savy,
Thanks for the good work. Yes, I have to enter the username and password every time I exit csentry and relaunch. Android version is version 9. I first programmed with version 7.7.1 but it kept aborting so I deployed with version 7.7.0. The csentry version of the tablet is 7.7.1
Make and model of the device that works: Samsung galaxy Tab A (2017 model)
Make and model of the device that does not work: Samsung galaxy Tab A7 Lite (2021 model)

savy
Posts: 123
Joined: December 27th, 2012, 1:36 pm

Re: Dropbox Synchronization always takes me to login details

Post by savy » May 23rd, 2022, 4:21 pm

Hi Pina,

Thanks for the information. We identified that this is due to Dropbox changing their authentication mechanism. We will fix this issue in our next CSPro release.

Pina
Posts: 20
Joined: August 22nd, 2021, 6:01 pm

Re: Dropbox Synchronization always takes me to login details

Post by Pina » May 25th, 2022, 6:30 am

Noted with thanks Savy. Thanks for the good work

savy
Posts: 123
Joined: December 27th, 2012, 1:36 pm

Re: Dropbox Synchronization always takes me to login details

Post by savy » June 27th, 2022, 10:21 am

The latest apk (7.7.2) has the fix to address this issue

Pina
Posts: 20
Joined: August 22nd, 2021, 6:01 pm

Re: Dropbox Synchronization always takes me to login details

Post by Pina » July 9th, 2022, 9:44 am

Thanks for the good work Savy.

Post Reply