Search found 159 matches

by savy
January 11th, 2022, 1:31 pm
Forum: Entry
Topic: Batch modify partially saved case
Replies: 4
Views: 1291

Re: Batch modify partially saved case

How are you batch modifying the cases? Are you using a batch application? Please send us sync.log file located in %appdata%\CSPro\ to cspro@lists.census.gov.
by savy
December 13th, 2021, 1:26 pm
Forum: Synchronization
Topic: transmission with huge number of devices
Replies: 1
Views: 1163

Re: transmission with huge number of devices

Hi Mario, I would suggest using a single server to sync. While 25000 devices seems like a lot, it's not that all the devices will be syncing at the same time. Normally for stress tests, we test out to see if the server can handle about 10 requests / second (this would translate to about 36,000 reque...
by savy
October 27th, 2021, 3:35 pm
Forum: Feature Requests
Topic: Csweb Breakout Process with Selected Items
Replies: 1
Views: 1422

Re: Csweb Breakout Process with Selected Items

Thanks for your feedback. We will consider this in a future CSPro release to allow dictionary items to be excluded from being processed in the break out.
by savy
October 5th, 2021, 1:27 pm
Forum: Android
Topic: android 5.5 synconnect
Replies: 3
Views: 4235

Re: android 5.5 synconnect

Are you using LetsEncrypt for SSL? There seems to be a known issue for SSL trust on older Android versions. Please check this post
https://community.letsencrypt.org/t/cer ... oid/120061
by savy
September 13th, 2021, 12:14 pm
Forum: Entry
Topic: View Data in phpMyAdmin
Replies: 2
Views: 2111

Re: View Data in phpMyAdmin

Questionnaire content is stored as compressed JSON. Easiest way to view a case is using MySQL Workbench using the query SELECT uncompress(questionnaire) FROM DICT_NAME where caseids = '<your caseid string>'; In the result grid you can right click on the cell and open in value viewer as Text/JSON
by savy
August 25th, 2021, 8:24 am
Forum: Synchronization
Topic: Notes not being synchronized
Replies: 14
Views: 5640

Re: Notes not being synchronized

Please do. Is the application you are using the same as that you sent us earlier? Also, can you send us the exact steps to replicate this problem?
What version of CSWeb are you using?
by savy
August 24th, 2021, 8:34 pm
Forum: Synchronization
Topic: Notes not being synchronized
Replies: 14
Views: 5640

Re: Notes not being synchronized

When a case is modified on a device it is stamped with a new version number. Any synchronization with the server will send the information about the case, version number and the device that modified it to the server. When cases are synced / downloaded to a client, first a check is made to see if the...
by savy
August 23rd, 2021, 7:19 pm
Forum: Synchronization
Topic: Notes not being synchronized
Replies: 14
Views: 5640

Re: Notes not being synchronized

We are unable to reproduce this issue. Can you send us your test app with a test case where you are having notes syncing problem? Please send your application to cspro@lists.census.gov In MySQL notes are stored in a separate table named as <dictionaryName>_notes you can check if the notes are stored...
by savy
August 23rd, 2021, 5:11 pm
Forum: Synchronization
Topic: Notes not being synchronized
Replies: 14
Views: 5640

Re: Notes not being synchronized

The error you are seeing is for debugging information purpose. This is coming from the special CSWeb change that I gave you a while back. I was forcing to print that information without changing your CSWeb config to debug mode. Ignore these lines from the error log file. Is this the only error you a...
by savy
August 23rd, 2021, 8:41 am
Forum: Other
Topic: IS IT POSSIBLE TO CHANGE ADMIN PASSWORD IN CSWEB?
Replies: 1
Views: 1521

Re: IS IT POSSIBLE TO CHANGE ADMIN PASSWORD IN CSWEB?

The error you are seeing is different from the error that you would get when authorization fails. The database password you changed in XAMPP for MySQL is different than the admin password for CSWeb dashboard. You cannot change MySQL account passwords from CSWeb. Please send us your recent log files ...