Search found 162 matches

by savy
July 22nd, 2022, 4:27 pm
Forum: Other
Topic: CSPRO web with HA (high availability)
Replies: 3
Views: 1563

Re: CSPRO web with HA (high availability)

Hi Connie, While we have not tested this out, for CSWeb to work in this mode, the requirement is that the two database servers are synchronously replicated. Here are a couple of links that would help your DB administrator with the configuration. https://www.digitalocean.com/community/tutorials/how-t...
by savy
June 27th, 2022, 10:21 am
Forum: Synchronization
Topic: Dropbox Synchronization always takes me to login details
Replies: 9
Views: 3183

Re: Dropbox Synchronization always takes me to login details

The latest apk (7.7.2) has the fix to address this issue
by savy
June 21st, 2022, 7:29 pm
Forum: Synchronization
Topic: Error(100100) Failed to connect to sync server
Replies: 2
Views: 1259

Re: Error(100100) Failed to connect to sync server

There is not much information in the logs. It looks like it is not able to establish a connection to the device. This may be a device issue. But first can you try making sure that the location services are turned on both the devices? If that does not work, try the suggestions in this link to see if ...
by savy
June 13th, 2022, 5:13 pm
Forum: Synchronization
Topic: Problems on DropBox
Replies: 1
Views: 959

Re: Problems on DropBox

What problems are you seeing with Dropbox sync? There are no known issues with Dropbox sync other than the credentials expriring after a couple of hours. The next version will have a fix for this issue.
by savy
June 6th, 2022, 12:35 pm
Forum: Tools
Topic: export issue
Replies: 3
Views: 3202

Re: export issue

Looks like folder permissions issue. Are you able to export from other dictionaries?
by savy
June 3rd, 2022, 8:46 am
Forum: Entry
Topic: Create Conditional Questions
Replies: 4
Views: 1520

Re: Create Conditional Questions

There was a bug in CSPro 7.7.0 that was fixed in 7.7.1. You can download it from here: https://www.csprousers.org/downloads/
by savy
June 1st, 2022, 10:01 am
Forum: Synchronization
Topic: Bluetooth error.
Replies: 1
Views: 814

Re: Bluetooth error.

It looks like the csdb file may be locked for writing. Did you try restarting both the tablets and syncing again? If you are still having issues, send us the sync.log file to cspro@lists.census.gov. On Android devices you can find the sync.log file in the CSEntry directory on your tablet or phone. O...
by savy
June 1st, 2022, 9:56 am
Forum: Synchronization
Topic: SyncData does not sync data on records
Replies: 2
Views: 849

Re: SyncData does not sync data on records

There are no known issues with sync. Please send us the sync.log file to cspro@lists.census.gov. On Android devices you can find the sync.log file in the CSEntry directory on your tablet or phone. On Windows you can find the file in the directory %AppData%\CSPro. On Windows you can also locate the s...
by savy
June 1st, 2022, 9:41 am
Forum: Android
Topic: OnFocus : SetValue Set delay Working on CSPro 7.7
Replies: 3
Views: 2312

Re: OnFocus : SetValue Set delay Working on CSPro 7.7

I can reproduce your problem. We will fix this issue in the next version of CSPro. I have a workaround for you though. Please use image widget to take the photo instead of execsystem and the behavior will be same as what it was in 7.5. https://www.csprousers.org/help/CSPro/image_takephoto_function.h...
by savy
May 31st, 2022, 3:22 pm
Forum: Entry
Topic: If you change a response back to No, the roster table still record it as a case(Memory of yes still remain unchanged
Replies: 8
Views: 2354

Re: If you change a response back to No, the roster table still record it as a case(Memory of yes still remain unchanged

You have to clear the values yourself by adding this logic before your logic to add rows for children ' //clear values do i=1 while i <= maxocc(SEC3000) if visualvalue(SECT2_CHILD_ID(i)) <> notappl then SECT3_ID(i) = notappl; HH_CHILD_ID(i) = notappl; SECT2_CHILD_ID(i) = notappl; // clear the line #...