CSPro Users Forum

Problem solved. If you ever come across this yourself, start here: viewtopic.php?t=5270.
You will need to have access to the database on your server.
Thanks for your help, Justin and Savy!

Thank you. I just sent the sync.log to that address.

Thank you very much.
Do you have an email address I can send the sync.log to? It contains information I would prefer not to post for everyone to see.

Thank you.
No there is only one instance of Data Viewer running.
Where can I find the sync.log?

Hi, We are running several questionnaires on the same server. Most of them are working just fine. But in one case, when we try to download the cases form the server, using the Data Viewer, we receive the error message I attach and no - or only a handful of - cases are downloaded. Can anyone help us?...

Thanks, Gregory.

Hi Gregory, Thank you for your message. I found out that there was a .csdb file in my deployment specification that shouldn't be there and that was overwriting the data file on the tablets. Nothing wrong with CSEntry. Hence my question, should there be a data file in the deployment specification, bu...

Thank you for the explanation.

But what happens if I do not upload any .csdb data file, but I have its path defined in the .pff file, like this:

InputData=.\Data\appname.csdb

Sorry, but can I get a little more explanation?
What is in the .csdb file? I normally upload only external data files; the appname.csdb file is created automatically on the tablet (in the location defined in the .pff file).
And what does "remove - only on first install" do actually?

The tablets have one more application installed, and that one is not deleted.
We are just updating the application, using the second option in the menu of the main screen "Update Installed Applications".
The tablets are as good as new and are using Android 12.