Search found 159 matches

by savy
June 13th, 2022, 5:13 pm
Forum: Synchronization
Topic: Problems on DropBox
Replies: 1
Views: 879

Re: Problems on DropBox

What problems are you seeing with Dropbox sync? There are no known issues with Dropbox sync other than the credentials expriring after a couple of hours. The next version will have a fix for this issue.
by savy
June 6th, 2022, 12:35 pm
Forum: Tools
Topic: export issue
Replies: 3
Views: 3007

Re: export issue

Looks like folder permissions issue. Are you able to export from other dictionaries?
by savy
June 3rd, 2022, 8:46 am
Forum: Entry
Topic: Create Conditional Questions
Replies: 4
Views: 1468

Re: Create Conditional Questions

There was a bug in CSPro 7.7.0 that was fixed in 7.7.1. You can download it from here: https://www.csprousers.org/downloads/
by savy
June 1st, 2022, 10:01 am
Forum: Synchronization
Topic: Bluetooth error.
Replies: 1
Views: 767

Re: Bluetooth error.

It looks like the csdb file may be locked for writing. Did you try restarting both the tablets and syncing again? If you are still having issues, send us the sync.log file to cspro@lists.census.gov. On Android devices you can find the sync.log file in the CSEntry directory on your tablet or phone. O...
by savy
June 1st, 2022, 9:56 am
Forum: Synchronization
Topic: SyncData does not sync data on records
Replies: 2
Views: 797

Re: SyncData does not sync data on records

There are no known issues with sync. Please send us the sync.log file to cspro@lists.census.gov. On Android devices you can find the sync.log file in the CSEntry directory on your tablet or phone. On Windows you can find the file in the directory %AppData%\CSPro. On Windows you can also locate the s...
by savy
June 1st, 2022, 9:41 am
Forum: Android
Topic: OnFocus : SetValue Set delay Working on CSPro 7.7
Replies: 3
Views: 2249

Re: OnFocus : SetValue Set delay Working on CSPro 7.7

I can reproduce your problem. We will fix this issue in the next version of CSPro. I have a workaround for you though. Please use image widget to take the photo instead of execsystem and the behavior will be same as what it was in 7.5. https://www.csprousers.org/help/CSPro/image_takephoto_function.h...
by savy
May 31st, 2022, 3:22 pm
Forum: Entry
Topic: If you change a response back to No, the roster table still record it as a case(Memory of yes still remain unchanged
Replies: 8
Views: 2222

Re: If you change a response back to No, the roster table still record it as a case(Memory of yes still remain unchanged

You have to clear the values yourself by adding this logic before your logic to add rows for children ' //clear values do i=1 while i <= maxocc(SEC3000) if visualvalue(SECT2_CHILD_ID(i)) <> notappl then SECT3_ID(i) = notappl; HH_CHILD_ID(i) = notappl; SECT2_CHILD_ID(i) = notappl; // clear the line #...
by savy
May 31st, 2022, 2:16 pm
Forum: Entry
Topic: SETVALUESET
Replies: 1
Views: 805

Re: SETVALUESET

You can use valueset's show function https://www.csprousers.org/help/CSPro/v ... ction.html
by savy
May 31st, 2022, 10:53 am
Forum: Synchronization
Topic: Download Data
Replies: 9
Views: 2991

Re: Download Data

It looks like someone modified the partial save status in the database. It is unlikely that the software caused this state. Your options are to clear the partial save status (in MYSQL DB) UPDATE `<dictionary name>` SET `partial_save_mode`= NULL WHERE (`partial_save_mode` = 'modify' OR `partial_save_...
by savy
May 23rd, 2022, 4:21 pm
Forum: Synchronization
Topic: Dropbox Synchronization always takes me to login details
Replies: 9
Views: 3004

Re: Dropbox Synchronization always takes me to login details

Hi Pina,

Thanks for the information. We identified that this is due to Dropbox changing their authentication mechanism. We will fix this issue in our next CSPro release.