Search found 159 matches

by savy
May 8th, 2023, 8:28 pm
Forum: Other
Topic: Sync Cspro data to cloud server
Replies: 9
Views: 27284

Re: Sync Cspro data to cloud server

Please see the troubleshooting section in the helps https://www.csprousers.org/help/CSPro/s ... ation.html and send us the sync.log file to cspro@lists.census.gov
by savy
April 13th, 2023, 11:15 am
Forum: Synchronization
Topic: Invalid server response: Not a string. code":200"
Replies: 3
Views: 7396

Re: Invalid server response: Not a string. code":200"

can you send us var/logs/api.log file located in the CSWeb sources folder in your web server's root directory?
by savy
March 22nd, 2023, 12:47 pm
Forum: Tabulation
Topic: Drag and drop.
Replies: 8
Views: 6633

Re: Drag and drop.

As a workaround, instead of removing all of existing variables of the table, add your new variables by dragging and dropping and then remove the variables that you do not need. While we are unable to reproduce your problem, at times the drag and drop may be an issue when all the variables are remove...
by savy
February 14th, 2023, 8:12 am
Forum: Synchronization
Topic: Error java.net.SocketException:Connection Reset using CSEntry
Replies: 3
Views: 1712

Re: Error java.net.SocketException:Connection Reset using CSEntry

Are you able to check the ftp logs on the server? The ftp server logs would give additional details if the device made a request for connection. We have no known issues with FTP. FTP over SSH (SFTP) is not supported in CSPro.
https://www.csprousers.org/help/CSPro/s ... n_ftp.html
by savy
February 10th, 2023, 5:03 pm
Forum: Synchronization
Topic: Deleting Dropbox Login Information on Computer
Replies: 7
Views: 2827

Re: Deleting Dropbox Login Information on Computer

Unfortunately, Dropbox is no longer supported on Windows 7.
https://www.dropboxforum.com/t5/Apps-an ... d-p/602517
by savy
February 10th, 2023, 10:19 am
Forum: Synchronization
Topic: Error java.net.SocketException:Connection Reset using CSEntry
Replies: 3
Views: 1712

Re: Error java.net.SocketException:Connection Reset using CSEntry

Check if the ftp server is accepting connections from outside the machine.
https://android.stackexchange.com/quest ... or-android
by savy
February 10th, 2023, 10:00 am
Forum: Synchronization
Topic: Synchronisation with bluetooth
Replies: 8
Views: 2039

Re: Synchronisation with bluetooth

This looks like a Lenovo device/brand speicific issue. Hope not updating the firmware to latest is a workaround that is fine by you. Also, please check Lenovo site here to see if a more recent firmware fixes your issues.
https://firmwarefile.com/lenovo-tab-m8-tb-8505x
by savy
February 10th, 2023, 9:31 am
Forum: Synchronization
Topic: Deleting Dropbox Login Information on Computer
Replies: 7
Views: 2827

Re: Deleting Dropbox Login Information on Computer

Deleting the credentials from windows credtential manager and connecting to Dropbox in CSPro should give you a page that requests you for the new credentials. Are you seeing this login page? 1. Try to login to Dropbox from your web browser by navigating to www.dropbox.com and check if you are able t...
by savy
February 10th, 2023, 9:23 am
Forum: Synchronization
Topic: 6 digit security code to install my Dropbox application
Replies: 2
Views: 1751

Re: 6 digit security code to install my Dropbox application

This is a Dropbox issue and not a CSPro problem. However, you could try to disable 2-factor authentication. Please follow the steps from the link below
https://help.dropbox.com/account-access ... rification
by savy
February 8th, 2023, 11:50 am
Forum: Synchronization
Topic: Synchronisation with bluetooth
Replies: 8
Views: 2039

Re: Synchronisation with bluetooth

Can you send us the make, model and Android version of the tablet that sync works and the same info for the tablet the sync fails to act as server? When you reset the tablets, did the Android version change?