CSPro Users Forum

The Note is in the .csdb file on the tablet, but not in the .csdb file downloaded from the server by Data Viewer.
So it seems the error occurs during synchronization.

Hi Gregory, Thank you for your reply. Perhaps I should have been more detailed. In the case I am talking about, the Note does not show in the Data Viewer, even after multiple sincronizations. I tried editing the note itself as well as making changes to some of the anwers, but nothing makes the Note ...

Hi,

I just discovered that Notes added to cases by interviewers are nog always synchronized to the server.
We are using CSEntry 7.6.2.
I have not found out when they are and when they are not synchronized.
Has anybody got the same experience?

I just want to let you all know that this problem has been solved.
The latest version of CSEntry (7.6.2) works fine on all our tablets.
Many thanks to all the different people at CSPro who spent time to help us.

Hi aaronw,

The updated app is downloading correctly to my Samsung Galaxy S8, with Android version 9.
It does not work on Samsung Galaxy Tab E, with Android version 4.4.4.

Thank you very much for your help.
I sent you the app by PM.

Yes, CSWeb and CSEntry are both 7.6.

Deleted the Packages folder on the tablet, and then tried to install the application again.
Got the same error message and the sync.log was identical to the one I posted earlier.

Hi,

You mean deleting the application on the tablet? That would imply erasing the existing data, wouldn't it?
No, I have worked only with one tablet so far.

Seems to be the exact same problem I am having.
See my recent message https://www.csprousers.org/forum/viewto ... =11&t=4544.