Search found 68 matches

by shafique arif
August 31st, 2021, 3:21 am
Forum: Tools
Topic: Data viewer is not working
Replies: 9
Views: 5089

Re: Data viewer is not working

Hi Sherrell Just to update on this topic. Sophos Antivirus software support staff contacted our IT person and asked to check if the file was still reported as virus affected. Our IT did scan existing installed CSPro files and it did not give any message. CSPro was reinstalled on my machine and scann...
by shafique arif
August 25th, 2021, 4:06 pm
Forum: Tools
Topic: Data viewer is not working
Replies: 9
Views: 5089

Re: Data viewer is not working

Thanks Sherrell
I did communicated to our IT Greg's advice. They shared with me same file from previous version (7.6.1) and added to the folder which is working fine with me. We are using Sophos anti virus software.
by shafique arif
August 24th, 2021, 8:26 am
Forum: Tools
Topic: Data viewer is not working
Replies: 9
Views: 5089

Re: Data viewer is not working

Thanks Gregory

I was almost dead when our IT person told me that this program had virus. I have been using CSPro 7.6.2 since its release date but problem started on August 18. Thank you for your post. I will share this with our IT department.
by shafique arif
August 24th, 2021, 6:21 am
Forum: Tools
Topic: Data viewer is not working
Replies: 9
Views: 5089

Re: Data viewer is not working

Hi Josh and Greg

To to add to my previous post, most of the modules are working. I get error message with "Dataviewer" and "Excel2CSPro" modules.
by shafique arif
August 24th, 2021, 5:12 am
Forum: Tools
Topic: Data viewer is not working
Replies: 9
Views: 5089

Re: Data viewer is not working

Thanks Sherrell You are right. This file was quarantined. However this was quarantined because it contained trojen virus (this is what IT team found this moring when i asked them to remove from quarantine list)). This is worrying then. I do know whether it was effacted when we downloaded from web or...
by shafique arif
August 21st, 2021, 1:20 pm
Forum: Tools
Topic: Data viewer is not working
Replies: 9
Views: 5089

Data viewer is not working

HI everyone

I got this error message when I try to download data or run dataveiwer.
Data viewer error.PNG
Data viewer error.PNG (28.89 KiB) Viewed 5089 times
Can someone help me
by shafique arif
August 21st, 2021, 1:16 pm
Forum: Other
Topic: error executing dataviewer 7.5.1
Replies: 4
Views: 2783

Re: error executing dataviewer 7.5.1

Hi Team

Dataviewer stopped working on my laptop and it gives me following message.
Data viewer error.PNG
Data viewer error.PNG (28.89 KiB) Viewed 2432 times
Not sure what is this. It was working fine couple of days ago
by shafique arif
December 29th, 2020, 11:35 am
Forum: Other
Topic: Examples 7.5 folder and production runner
Replies: 2
Views: 1991

Re: Examples 7.5 folder and production runner

Thanks a lot a lot Gregory. I deleted "version" (which was 7.2) and it is working now.
Wish you, your team and all the CSProUsers a very happy, safe and prosperous 2021.
Best
by shafique arif
December 28th, 2020, 6:26 am
Forum: Other
Topic: Examples 7.5 folder and production runner
Replies: 2
Views: 1991

Examples 7.5 folder and production runner

Dear Josh For the last few CSPro versions, I always failed to get "Examples" subfolder in "Documents" folder. I checked with our IT person but he did not have any clue why examples folder failed to be copied to my machine. Can you please guide us in this regard. Also is there any...
by shafique arif
November 26th, 2020, 6:43 am
Forum: Entry
Topic: Audio recording of phone calls
Replies: 2
Views: 11389

Re: Audio recording of phone calls

Thanks Gregory