Search found 51 matches

by hannesrr
August 12th, 2021, 2:42 am
Forum: Synchronization
Topic: ERROR 403
Replies: 6
Views: 256

Re: ERROR 403 - UPDATE - SOLVED

I leave the reason for the error here to help others who may have this same case. HOSTING SUPPORT. I have checked Apache logs and found one triggered ModSecurity rule that can be related to this issue. ModSecurity is a module of Apache, a web application firewall. It is used to block commonly known ...
by hannesrr
August 12th, 2021, 12:08 am
Forum: Synchronization
Topic: ERROR 403
Replies: 6
Views: 256

Re: ERROR 403

Hello Savy,
Yes. I sent the email again. Please, could your confirm to me?
MAIL_LIST_CSPRO.png
Email Sent
MAIL_LIST_CSPRO.png (34.07 KiB) Viewed 212 times
by hannesrr
August 11th, 2021, 11:05 am
Forum: Synchronization
Topic: ERROR 403
Replies: 6
Views: 256

Re: ERROR 403

Good morning.
I sent the sync file by mail, from: hannesrr@gmail.com
by hannesrr
August 11th, 2021, 2:28 am
Forum: Synchronization
Topic: ERROR 403
Replies: 6
Views: 256

ERROR 403

Dear Friends, An error has occurred during synchronization and it has occurred since exactly yesterday 10/08, according to the logs. Tablets and csweb are version 7.6.1., I have already verified. Everything has been working properly for the past month. Since yesterday when trying to sync, the follow...
by hannesrr
June 22nd, 2021, 10:49 pm
Forum: Synchronization
Topic: ERROR WITH SYNCHRONIZATION
Replies: 1
Views: 175

ERROR WITH SYNCHRONIZATION

HEllo,

Could you help with this error message?
captutraSINCRONIZAR.PNG
captutraSINCRONIZAR.PNG (68.1 KiB) Viewed 175 times
Regards,

Hannes Rodríguez
by hannesrr
February 20th, 2021, 11:42 am
Forum: Tools
Topic: ERROR WHEN EXPORTING MULTIPLE RECORD DATA WITH MULTIPLE OCCURENCE FIELDS
Replies: 2
Views: 502

ERROR WHEN EXPORTING MULTIPLE RECORD DATA WITH MULTIPLE OCCURENCE FIELDS

ERROR WHEN EXPORTING MULTIPLE RECORD DATA WITH MULTIPLE OCCURENCE FIELDS In my data dictionary I have multiple records that contain multiple occurrence fields. ERROR_01.PNG When trying to export to SPSS (I have tried various option combinations), the multiple occurrence fields are never exported. I ...
by hannesrr
January 17th, 2021, 5:16 pm
Forum: Synchronization
Topic: ERROR CONNECTING TO SYNC SERVER: OPERATION TOO SLOW
Replies: 3
Views: 569

Re: ERROR CONNECTING TO SYNC SERVER: OPERATION TOO SLOW

Dear Josh, It is certainly what I thought, since the interviewer was in a rural area. But I extracted the data and I am synchronizing on a stable network and from my laptop. I must comment that I also work with other databases even with VPN and I have no connection problems. What happens with only t...
by hannesrr
January 17th, 2021, 3:49 pm
Forum: Synchronization
Topic: ERROR CONNECTING TO SYNC SERVER: OPERATION TOO SLOW
Replies: 3
Views: 569

ERROR CONNECTING TO SYNC SERVER: OPERATION TOO SLOW

Dear Friends, We have some interviewers in the field collecting information with tablets. We detected an interviewer who could not synchronize the information, so I extracted his database to synchronize it from my laptop. When synchronizing the base from my laptop (PUT), it was very slow and after s...
by hannesrr
October 25th, 2020, 1:18 am
Forum: Synchronization
Topic: DATAVIEWER ZYNCHRONIZE- DOESN'T GET CASES UPDATED ON DATABASE
Replies: 3
Views: 787

DATAVIEWER ZYNCHRONIZE- DOESN'T GET CASES UPDATED ON DATABASE

Hello friends, I have a situation. Some interviewer report me that they deleted cases. To recovery tha data, I updated DELETED field of that records changing the value from 1 to 0. DELETEDCASES.PNG After, In Cspro DataViewer, using "Synchronize" option I selected DIRECTION GET and I got the data. Bu...