Search found 47 matches

by hannesrr
June 22nd, 2021, 10:49 pm
Forum: Synchronization
Topic: ERROR WITH SYNCHRONIZATION
Replies: 1
Views: 93

ERROR WITH SYNCHRONIZATION

HEllo,

Could you help with this error message?
captutraSINCRONIZAR.PNG
captutraSINCRONIZAR.PNG (68.1 KiB) Viewed 93 times
Regards,

Hannes Rodríguez
by hannesrr
February 20th, 2021, 11:42 am
Forum: Tools
Topic: ERROR WHEN EXPORTING MULTIPLE RECORD DATA WITH MULTIPLE OCCURENCE FIELDS
Replies: 2
Views: 414

ERROR WHEN EXPORTING MULTIPLE RECORD DATA WITH MULTIPLE OCCURENCE FIELDS

ERROR WHEN EXPORTING MULTIPLE RECORD DATA WITH MULTIPLE OCCURENCE FIELDS In my data dictionary I have multiple records that contain multiple occurrence fields. ERROR_01.PNG When trying to export to SPSS (I have tried various option combinations), the multiple occurrence fields are never exported. I ...
by hannesrr
January 17th, 2021, 5:16 pm
Forum: Synchronization
Topic: ERROR CONNECTING TO SYNC SERVER: OPERATION TOO SLOW
Replies: 3
Views: 467

Re: ERROR CONNECTING TO SYNC SERVER: OPERATION TOO SLOW

Dear Josh, It is certainly what I thought, since the interviewer was in a rural area. But I extracted the data and I am synchronizing on a stable network and from my laptop. I must comment that I also work with other databases even with VPN and I have no connection problems. What happens with only t...
by hannesrr
January 17th, 2021, 3:49 pm
Forum: Synchronization
Topic: ERROR CONNECTING TO SYNC SERVER: OPERATION TOO SLOW
Replies: 3
Views: 467

ERROR CONNECTING TO SYNC SERVER: OPERATION TOO SLOW

Dear Friends, We have some interviewers in the field collecting information with tablets. We detected an interviewer who could not synchronize the information, so I extracted his database to synchronize it from my laptop. When synchronizing the base from my laptop (PUT), it was very slow and after s...
by hannesrr
October 25th, 2020, 1:18 am
Forum: Synchronization
Topic: DATAVIEWER ZYNCHRONIZE- DOESN'T GET CASES UPDATED ON DATABASE
Replies: 3
Views: 695

DATAVIEWER ZYNCHRONIZE- DOESN'T GET CASES UPDATED ON DATABASE

Hello friends, I have a situation. Some interviewer report me that they deleted cases. To recovery tha data, I updated DELETED field of that records changing the value from 1 to 0. DELETEDCASES.PNG After, In Cspro DataViewer, using "Synchronize" option I selected DIRECTION GET and I got the data. Bu...
by hannesrr
June 29th, 2020, 6:31 pm
Forum: Entry
Topic: ERROR WITH ID ITEMS IN ANDROID DEVICE
Replies: 6
Views: 1501

Re: ERROR WITH ID ITEMS IN ANDROID DEVICE - SOLVED

Dear Greg.

I solved it.
The problem: Even though updating the application from the CSWeb did not apply the change correctly.

Solution made: Inside the Android device, delete the application folder within CSEntry and also the downloaded packages folder.

By reinstalling everything worked fine.
by hannesrr
June 29th, 2020, 5:41 pm
Forum: Entry
Topic: ERROR WITH ID ITEMS IN ANDROID DEVICE
Replies: 6
Views: 1501

Re: ERROR WITH ID ITEMS IN ANDROID DEVICE

I have been send you the email to greg@csprousers.org.

Could you confirm please?.
Regards,

Hannes R.
by hannesrr
June 29th, 2020, 10:53 am
Forum: Entry
Topic: ERROR WITH ID ITEMS IN ANDROID DEVICE
Replies: 6
Views: 1501

Re: ERROR WITH ID ITEMS IN ANDROID DEVICE

Dejar Gregory,

Thanks for your response. I Sent my application by email.
Please your support .
Thanks in advance.

Regars,

Hannes Rodríguez
by hannesrr
June 29th, 2020, 4:59 am
Forum: Entry
Topic: ERROR WITH ID ITEMS IN ANDROID DEVICE
Replies: 6
Views: 1501

ERROR WITH ID ITEMS IN ANDROID DEVICE

Dear, Good morning, I am working with CSPro7.4. I tried my application on my PC and everything is ok. But when I test on Android something happens with the ID Item. The ID in Add mode is successfully recorded and all data is successfully written. But when I reopen the case, the ID appears with *****...